![]() I'll ask people if they've been switching networks when this happens.Unfortunately I think this issue is happening to people with both types of installs. ![]() Also, like you also mentioned, the FPP/MSI Office 2016 doesn't get feature updates as quickly (or at all in some cases), so that's another reason we're switching people. The AutoSave feature is one of the reasons we're working to switch people from Office 2016 to Office 365 in the hopes this will fix these issues. At very least, make sure those 2016 FPP installs have all the latest Office updates. Do any of your O365 click-to-run licensed Word or Excel users experience this problem? We used a few FPP at first and it was nothing but problems that went away after everyone was using O365 downloaded licenses. This also is the case if you're saving files directly using WebDAV into Teams & SharePoint.įinally, I've read several articles that the FPP installed Office 2016 isn't identical when it comes to getting the updates and hooks you get in the O365 click-to-run installed Desktop applications. If you're using the installed Teams app, it can take a while. Sometimes when files are saved directly from the Desktop apps, it takes some time for them to show up in the GUI interfaces of Teams or SharePoint.To users, it looks like the file is gone. It's totally stupid that Microsoft even allows files to be saved there, or at least that it is inaccessible from within Teams if you do. Then you can go back and delete the one at this intermediate level. Instead you have to open it in the appropriate app, and use Save As, then put it into the correct channel subfolder. You can't copy the file to the channel subfolder, either. If you return to Word/Excel, you can reopen the file from the recent files list and it's all there. There is no way to access this location from within Teams (or SharePoint). If don't go into a subfolder, it will let you save, but you will not see your saved file in Teams anywhere. If you go there, you'll see your channel names in subfolders and the document should be saved into one of those. The path to this space is > sites > Shared Documents. When saving directly to Teams, for some reason Microsoft allows you to save documents in a place "above" the channels in a kind of document purgatory.It may be an authentication token or something going stale. To O365, both should appear as the same external IP. I'm not even sure why considering we use an AP and both are behind the same NAT. If users switch between LAN and Wifi, Teams and other Office 365 cloud properties will think you're working on a new copy and O365 won't let you save over the one YOU opened because your system is now at a different IP address.I've run into a few issues that may be related to what you're seeing: The document will save when you exit Word (or Excel). This is very disconcerting if you're used to Saving, but you WILL see an AutoSave option in the upper left. This is really killing productivity, morale, and confidence in the Microsoft products.įor the record, if you've opened a Word/Excel doc from O365 cloud storage (Teams, OneDrive, Microsoft SharePoint Server 2016), you will find there is no Save button in the Desktop O365 apps. There is nothing relevant in "Recover Unsaved Workbooks/Documents".They look in version history and see that the document was last edited/saved before they even opened the document.They re-open the document and find that their changes were never saved.They receive no warnings or errors about being disconnected, needing authentication, etc.(users have repeatedly emphasized that they are clicking save multiple times) If they have the Office 2016 applications, I don't think they have autosave, but they frequently click save while working, andagain while exiting. If they have Office 365 desktop applications installed the AutoSave feature is enabled and there are no indications of issues.It opens fine and they proceed to edit it (sometimes working on it for hours at a time).They then opt to open the document in Desktop Word/Excel.End user navigates to and opens a document in Teams, SharePoint, or OneDrive.This happens in multiple scenarios, but here is one example: People end up losing an entire day of work because of this. A growing number of our users are having problems with the Office desktop applications not properly saving files online even though there is no indication in the application that there was a problem. We use Microsoft Teams, Office 365 SharePoint, and OneDrive for Business to store and collaborate on documents.
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